Lancaster Chapter Meeting – Conversation Certification

We all know how to navigate our systems—but what about navigating real, meaningful conversations with our members?

At this Lancaster Chapter Meeting, Caitlyn Laubach, VP of Member Services at Everence FCU will share how the credit union is using the Conversation Certification to create more impactful interactions. We’ll talk about the kinds of questions that truly matter during the new account opening process and what it means to be seen as a trusted financial expert.

This is more than just training—it’s about building relationships, creating confidence, and making a real difference in our members’ lives. Hope to see you there!

Event Details:

• Sign-in begins at 6:00 PM – Enjoy networking and grab dinner before training!
• Chapter Update
• Conversation Certification Training – Led by Caitlyn Laubach, VP of Member Services, Everence FCU
• 50/50 Raffle & Door Prizes!

Cost:

• $25 – Member credit union employees & volunteers
• $35 – Non-member credit union employees & volunteers, guests, or vendors

Make checks payable to “Lancaster Chapter of Credit Unions” and mail to:
Penlanco FCU, Attn: Felicia J Cunningham, 20E East Roseville Rd, Lancaster, PA 17601

Dinner vouchers included for Southern Market’s world-class food hall (drinks available for purchase at Bar 1888).