Job Posts & Member Resources

Teller I – GNC Community FCU

Department: None
Reports To: Branch Manager
Supervises Direct:
Grade: 5
Classification: Non-Exempt
Supervises Indirect:
Approved By: CEO
Effective Date: 02/01/2024
Revised Date: 12/05/2024

Role:

To assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments. To develop member relationships, customizing products, with the goal of creating member loyalty. Take on other duties as necessary and when time allows

Essential Functions & Responsibilities:

E     55%           Receives and processes customer financial transactions, including deposits, withdrawals, wire transfers and loan payments. Maintains confidentiality within the credit union setting. Maintains professional conversation during work hours. Attends to members in the lobby in a timely manner, as well as phone calls to the branch. Greets members as they enter the lobby (as appropriate).

E     10%           Balances cash drawer and daily transactions.

E     10%           Post transactions to member accounts and maintain member records.

E     10%           Welcomes members and provides routine information concerning services and directs member to appropriate department for specific information and service.

E     5%             Cross-sells Credit Union services.

N    5%             Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone.

N    5%             Performs other job-related duties as assigned.

Performance Measurements:

1. Provide friendly, professional, personal service to all customers and associates.
2. Balance your drawer daily, being no more than $10 off and with total outages not to exceed $100 in a two-month period. Additional outages to be addressed and enforced by credit union’s Cash Over/Short Policy.
3. Process an average of 12 transactions per hour.
4. Accurately post transactions, having fewer than 2 unresolved posting errors in a 30-day period.
5. Troubleshoot and resolve customer and internal inquiries in a timely, friendly and accurate manner.
6. Proactively seek opportunities to identify appropriate products and services for the betterment of the customer.
7. Maintain a dependable record of attendance and timeliness.
8. Maintain a professional work environment and businesslike, work attire-appropriate appearance.

Knowledge and Skills:

Experience: Six to twelve months of recent/similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills: Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Submit resume and cover letter by email only to: julieg@gncfcu.com