Job Posts & Member Resources

CrossState Credit Union Association posts job and classified ads for member credit unions as a service.

Solutions Associate – GNC Community FCU

May 7, 2024
New Castle, PA

GNC Community FCU’s mission is to educate, inspire and build a financially responsible community, one member at a time.  At GNC, we stress the ‘Community’ in our name through developing and nurturing relationships with our members and employees. Serving Lawrence County, Pennsylvania, GNC strives to maintain quality service and an employee-friendly workplace where people are valued and employees are taught the skills that lead to career advancement opportunities.

Submit resume and cover letter by email only to: julieg@gncfcu.com

Job Purpose

This onsite position will engage members to resolve outstanding delinquent accounts and minimize losses to GNC Community FCU and its members while maintaining a high level of member service and professionalism when dealing with difficult and sensitive situations. The Solutions Associate is responsible for handling non-direct collection and direct collection duties which are critical to maintain legal and regulatory requirements and essential to provide support to the credit union’s ongoing concern.

Key Accountabilities

  • Communicate with members regarding account delinquency, overdrawn accounts, and irregular activities
  • Develop custom solutions to support credit union members during times of financial hardship
  • Review and update credit bureaus, mobile deposits, returned checks, deposit fraud, and Service Members Civil Relief Act strategies
  • Specialty collection tasks 1) Fraud Management 2) System Administration 3) Collateral
  • Project, analyze and estimate monthly collection efforts and delinquency tolerances
  • Answer phones to assist members and staff

Qualifications, Experience, and Skills

  • High School Diploma or GED
  • Industry, or job-specific skills acquired through prior experience
  • Working Knowledge of State and Federal collection laws and procedures
  • Computer Skills: knowledge of Microsoft Office Suite
  • Reasoning ability to solve problems
  • Member service and communication skills
  • Negotiation skills
  • Strong Organizational Skills with the ability to multi-task

Benefits

  • Health, Dental, Vision insurance
  • 401(k)
  • 401(k) matching
  • Financial Counseling certification
  • Educational opportunities to benefit and enhance your role at GNC
  • Opportunities for advancement
  • Federal holidays, PTO
Categories