Job Posts & Member Resources

Senior Member Service Representative – FirstEnergy Choice FCU

Job Type: Full-time

Pay: $18.00 – $20.00 per hour

Expected Hours: 40 per week

Schedule:  Monday to Friday

Work Location: In person in Greensburg, PA 15601

How to Apply: Forward resume and salary requirement to: fechoice@fechoice.com

Job Summary:

FirstEnergy Choice FCU is seeking a Senior Member Service Representative to join our team in Greensburg, PA. You will be responsible for providing excellent customer service and assisting members with financial products and services such as savings, checking, loans, credit cards, and Individual Retirement Accounts. This is a great opportunity for someone with a passion for assisting members to achieve financial security.

Responsibilities (include, but not limited to):

• Assist members with account inquiries, transactions, and problem resolution
• Process member loans, including home equity, vehicle, and personal
• Promote and cross-sell products and services to meet member needs
• Discuss Individual Retirement Accounts with members and process related transactions
• Back-office processing of financial activity and reports
• Perform basic math calculations to accurately handle cash transactions
• Maintain knowledge of credit union policies, procedures, and regulations
• Provide exceptional customer service in all interactions

Experience:

• Previous experience in loan processing, customer service and cash handling roles required
• Knowledge of financial services and products is a plus
• Familiarity with basic math concepts and ability to perform debits and credits accurately

Experience level:

3 years

Education:

High school or equivalent (Required)

Skills:

• Excellent communication and interpersonal skills
• Ability to work well in a team environment
• Attention to detail and accuracy in handling financial transactions
• Proficient computer skills for data entry and navigating banking systems

Benefits:

• 401(k)
• Bereavement leave
• Credit union membership
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Prescription drug insurance
• Retirement plan
• Vision insurance