Job Posts & Member Resources

Cards Program Specialist – Hidden River Credit Union

Hidden River Credit Union, a 215-million-dollar credit union located in Pottsville, PA is currently seeking a Cards Program Specialist to join our growing team.  The Cards Program Specialist will oversee all daily activities, responsibilities, and operations associated with the credit union’s debit card programs. 

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Essential Functions:

• Direct, plan, organize, and control all daily operational activities, and responsibilities associated with the credit union’s debit card programs. 
• Manage daily operations including and relating to card ordering, processing, program database, inventory, re-issues, pin ordering, disputes cases, fraud, and all other related card activities.
• Coordinate all card functions and operations with the Operations Supervisor.
• Work in coordination with front-line staff for member questions and needs.
• Assist in the development and operations of card and payment operations.
• Maintain a thorough knowledge of all card-related business processes and internal operations in accordance with department procedures.
• Ensure accurate reconciliation of daily balancing processes and accurately post transactions, corrections, adjustments, and exceptions to accounts with proper account notes.
• Perform daily file maintenance.
• Ensure compliance in accordance with all guidelines, directives, regulations, and laws. 
• Perform risk assessments, risk mitigation, and uphold internal controls.
• Works to achieve growth usage objectives.
• Cross sell programs.
• Ensure superior member service standards are always maintained in accordance with HRCU’s vison, mission, and core values. 
• Perform all other job responsibilities or duties as directed or assigned.

Required Qualifications and Skills/Abilities:

• Strong interpersonal, analytical, and organizational skills.
• Team player with ability to collaborate.
• Work in a fast-paced environment and ability to multitask.
• Work independently and set priorities to meet organizational goals and deadlines.
• Verbal and written communication skills.
• Ability to read and understand reports, procedures and disclosures related to cards.
• Ability to complete required certification/training & education.
• Strong project management and problem-solving skills.

Required Experience:

• Preferred Bachelor’s degree, 3-5 years in card processing work experience.
• Preferred banking, credit union, or financial institution experience.