Job Posts & Member Resources

Branch Manager — ABCO FCU

Job Summary:

Under the supervision of the Branch Operations Manager, effectively and efficiently oversee all aspects of the daily branch operations. Performs all MSR functions and assists in resolving complex member related issues. Supervisory tasks include but are not limited to actively engaging in employee training and development and culture change initiatives, conducting employee performance appraisals and taking disciplinary action as needed. Continuously maintains a high level of respect and control in all situations.

Resumes can be forwarded to rachel.rivera@abcofcu.org.

Essential Duties and Responsibilities:

• Maintain a professional and courteous attitude to promote a positive image of the credit union with all people, including fellow Employees, Members, Management Staff, Board Members, outside vendors and visitors to ensure the credit union’s professional reputation is maintained.
• Cooperate with department personnel and other credit union colleagues to ensure a “team effort” and prompt member service.
• Expected to make use of every opportunity to educate and inform non-members and members alike about the benefits of Credit Union membership and ABCO’s products, services, and current promotions.
• Responsible and accountable for the overall success of the assigned branch location and all its employees.
• Leads by example in demonstrating the credit union’s philosophy of providing excellent member service to both members and colleagues.
• Has a thorough understanding and knowledge of the credit union products, services, and branch equipment.
• Monitors operating procedures to improve productivity, response time, and to ensure the efficient use of employees and ABCO technology.
• Continuously focuses on staff development through active coaching and mentorship. Cross train employees for other credit union functions, when appropriate.
• Foster and maintain a cross-selling environment within the branch.
• Completes staff scheduling and review/approval of timesheets. Ensures staffing levels are appropriate while reviewing time off requests.
• Responsible for branch level implementation of new or revised policies, procedures, and processes. Follows all state and federal regulations and guidelines such as AML/CFT.
• Continuously seek all opportunities to grow and deepen member relationships by offering products and services that are beneficial and add value to members financial health.  
• Handles difficult member issues and resolves issues within the assigned authority level using excellent communication and de-escalation skills.
• Performs all functions related to branch cash levels, monetary instrument inventories, and supply inventories.
• Executes all branch level loan transactions and effectively trains and coaches branch personnel in these areas.  
• Examines employee reports of daily transactions for accuracy, corrects errors, and performs end of day balancing for the branch.
• Maintains daily contact with the Branch Operations Managers, providing support, input, and feedback concerning daily operations. Keeps Operations Managers informed of pertinent problems, irregularities, developments, and changes within the area of responsibility.
• Responsible for the security and safety of the branch. Examine and monitor security and safety policies and procedures on an on-going basis with branch personnel.
• Remains “on call” for potential alarm calls.
• In the event of an emergency, may be required to “report to duty” in accordance with ABCO’s Disaster recovery plan and will be instructed to assist in emergency response efforts where necessary.
• Ensure that all information and transactions regarding credit union and members are kept confidential.
• Adheres to ABCO Service and Telephone Standards as established and all other policies and procedures of ABCO Federal Credit Union.
• Continue ongoing compliance course work in assigned training programs.
• Performs all other duties as assigned by supervisor.

Qualification Requirements

Educational/Training Requirement:

• High School Diploma or GED required.
• Associate or bachelor’s degree preferred.

Experience:

• 5 or more years of experience required in a financial institution branch environment; preferably in a supervisory, or head/lead position.

Licenses/Certifications:

• Valid, unexpired driver’s license with no major violations.
• NMLS license required.
• Notary Public license required.

Knowledge, Skills, and Abilities:

• An understanding of basic mathematical concepts.
• Thorough knowledge of credit union services, polices, and procedures.
• Strong ability to multitask and perform in a fast-paced environment with little supervision.
• Excellent analytical, problem-solving, member relations skills.
• Strong team building, leadership, and strategic planning skills along with the ability to energize and motivate staff.
• Stellar oral and written communication skills.
• Ability to collect, analyze and interpret financial data.
• Strong process management and service orientation skills.
• Highly proficient in MS Office products.
• Excellent communication skills.

1. Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2. Speaking: Talking to others to convey information effectively. Greet Members with a smile in your voice.
3. Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
4. Speech Clarity: The ability to speak clearly so others can understand you.
5. Written Expression: The ability to communicate information and ideas in writing so others will understand you.

• Adaptability – ability to adjust readily to different situations.
• Resilience – ability to recover professionally from a variety of situations and issues as they arise.
• Self-Motivation – Taking the initiative to review available tools and materials to help cross-sell and perform the job effectively, with a positive approach always.
• Time Management – Managing one’s own time to complete all tasks efficiently and effectively.
• Able to accept, learn, and utilize new technology.
• Proficient in MS Office products.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
• The employee frequently is required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, or crawl.
• Employees may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Mental Demands:

The mental characteristics necessary to competently perform this job include the occasional need to be persuasive, use good judgment; and the continuous need to use auditory perception, memory, and reasoning ability.

Americans with Disabilities Act (ADA):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABCO Federal Credit Union is an Equal Opportunity Employer.