Connect with Your HR Peers; HR Peer Group Meeting this Month

Join your fellow HR credit union professionals on September 18 at 11:00 a.m. for a group discussion and presentation by Libby Rippel, CrossState’s 2024 CU Ambassador and MXCC at PSECU.  

Rippel’s presentation will focus on their CU Ambassador project, “Leadership Legacy Planning – MSR to Manager.” Rippel’s project, focused on retention and recruitment, is setting out to create a program that bridges the talent gap between Member Service Representatives (MSRs) and leadership positions, without needing to leave their current positions.  

Rippel’s retention program involves lectures, mock learning scenarios, hands-on experiences, guided career planning, and a mentor who will monitor progress and provide feedback. Ultimately, Rippel wants to expand learning paths to encompass all roles within the credit union, not just MSRs to Managers, and aspires for the program to become widely recognized as the go-to resource for leaders across various industries.