Illuma Labs
What is Illuma Labs
Iluma Labs is your solution for voice authentication and fraud prevention.
Who is Illuma Labs
Illuma, a Credit Union Service Organization (CUSO), specializes in voice authentication software that replaces traditional knowledge-based authentication practices in call centers. Illuma provides frictionless voice authentication and fraud prevention for credit union contact centers to substantially reduce call handle times, improve member experience, and increase account security.
The company’s platform, Illuma Shield™, continuously analyzes the unique characteristics of the speaker’s voice and calling device using state-of-the-art Signal Processing, Machine Learning, and Artificial Intelligence. This proprietary voice authentication system rapidly and seamlessly validates the identity of callers during natural conversation without requiring security Q&A or spoken password phrases.
Why Choose Illuma Labs
Illuma Shield™ makes it possible for credit union contact centers to replicate the warm, welcoming experience of the local branch by recognizing members during natural conversation. This call center solution helps eliminate invasive and time-consuming security questions while improving fraud protection for members. Call center agents unanimously agree the solution is easy to use, and Illuma Shield™ is purpose-built to be affordable, effective, secure, easy to deploy, and simple to use for credit unions.
llluma helps credit unions:
- Elevate member experience
- Enhance security against fraudsters and social engineers
- Improve operational efficiency
To learn more about Illuma Labs complete the “Get in Touch” form to the right.
Illuma Labs has exclusive pricing and solutions reserved for CrossState Credit Union Association members.
